INITIAL PHONE CALL

We can be contacted through phone, text, or email and our Senior Designer will gather an outline of information about your lighting expectations and desires, your needs, your property and your timeframe. A design consultation will be scheduled with the property owner and our team at the location of the lighting project, generally in the evening, to reach a better understanding where outdoor lighting is needed to match the lighting project vision.

FIRST CONSULTATION

We’ll come to your location with our design team to look at your property and perform the site survey, demonstration (if needed) and design. We are licensed and fully insured, and we’ll arrive on time in our logo-marked vehicle and in uniform. We are professionals, and we charge for our time. Your fee for consultation and design is due the evening of your consultation and can be applied toward your project proposal.

SITE SURVEY

We’ll walk around the property with you to get your input for the use of the spaces, identify areas for special attention, such as steps, walkways or features, and identify the location for circuits, outlets, transformers and wire runs will be placed. We’ll talk about the options for controlling your system and begin general discussions about your lighting design.

DEMONSTRATION AND DESIGN

Many design aspects are taken into consideration, including views from within the house, views from the street, areas that deserve special attention, your focal points, transition areas and light levels.

We can show you some ideas and effects by bringing our kit of lights to your location. We’ll set up some lighting, and let you see your ideas illuminated.

We design with the light, not the fixture. Fixtures are discussed – we will determineperfect placement, whether or not the fixture will be visible, as well as desired wattage, light levels, and beam spread.

DESIGN & INSTALLATION PLAN DEVELOPMENT

A design and installation plan is constructed including measurements and the wiring design plan. Voltage drop is calculated – which assists in determining the appropriate transformer and wire design to incorporate in the layout.

We will use existing landscape or architectural plans if available, and if not we will hand design on paper. We will provide specification sheets for the fixtures and transformers, as well as transformer and lamp information .

PROPOSAL APPROVAL

Once the planning is complete, a proposal is submitted to our client, which includes labor and material cost, sales tax and payment agreement. During the planning phase Elegance Outdoor Lighting will determine if a permit will be required for any electrical installations made. As a licensed electrical contractor we are able to request permits for jobs that require them, however, low voltage installations generally do not require a permit.

Once a proposal is accepted by the client, installation is scheduled. We contact “Dig Tess” to mark your utilities, and any special order fixtures will be obtained.

ORDER COMPLETION

When the installation is complete, we will contact you to approve the final product. We will program any digital or electronic controllers, and we will leave you with a beautiful lighting design and installation that you will enjoy late into the evening. We will follow up with our complete Customer Folio, which contains our Workmanship Warranty, our Maintenance Plan, and your completed documentation packet and “as-built” drawing or plans.
Payment in full is expected upon completion.